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Privacy Statement

Revised:  November 24, 2013

This privacy statement covers Dow Corning’s corporate website, www.dowcorning.com. Dow Corning Corporation, hereinafter referred as Dow Corning, is the sole owner of information collected on this site.

1. Our pledge to you

Your privacy is important to us. Dow Corning is committed to safeguarding your privacy online. If you have questions about this Statement, please contact us.

Dow Corning will:

  • NOT sell, rent, or lease your personal information
  • NOT keep you on our mailing lists if you have requested to be removed
  • NOT share your information with any trading partners unless you have requested information, products, or services that can be best handled by another company

Dow Corning will:

  • Treat your privacy very seriously and will adhere to this Privacy Statement
  • Promote this Privacy Statement internally so all employees abide by it
  • Keep this Privacy Statement accurate.

This Privacy Statement is subject to change so check back often.

2. What information do we collect and what do we do with it?

Log Files

Like most standard Web site servers, we use log files to capture IP address, browser type, machine ID, referring/exit pages, platform type, date/time stamp, number of clicks, and other information. We use this information to analyze trends, administer the site, track users' movement in aggregate, troubleshoot problems, and gather broad demographic information for aggregate use. IP addresses, etc., are not linked to personally identifiable information.

If you are also registered (by providing your e-mail address when asked in a variety of places), we capture your e-mail address in our log files in order to understand your interests to better serve you.

E-Mail and “Contact Us” Forms Submitted

If you contact Dow Corning via e-mail or a “Contact Us” form, we may keep a record of that correspondence. We will try to respond in a timely manner. Dow Corning also occasionally asks users to complete surveys that we use for research purposes. From time to time we may provide you with special offers based upon information you have provided within your e-mail. Note: If you unsubscribe or remove yourself from our mailing lists it will not stop e-mail that responds to your specific request or activities. Examples of such requests or inquires are responses to your inquiries (e.g., “Contact Us”), follow up e-mail on samples, order confirmations, and other activities not listed here.

Third Party Privacy

Dow Corning uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, DoubleClick. These files enable DoubleClick to recognize a unique cookie on your Web browser, which in turn enables us to learn what advertisements bring users to our website. The cookie was either placed by us or by another advertiser who works with DoubleClick. With both cookies and spotlight technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about DoubleClick, including information about how to opt out of these technologies, go to www.google.com/privacy/privacy-policy.html.

Registration Information

By providing your e-mail address (e.g., completing a “Contact Us” form, accessing a product data sheet, accessing an application, applying for a Premier Account, signing up for technical updates, accessing Live Help, and other situations), we are registering you on this site.  Besides storing your e-mail ID, we store information you have provided within “My Contact Information” within Profile/Preferences, and any information you have provided when applying for a Premier Account. We use this information to save you the time of re-entering on “Contact Us” forms, My Custom Compound application, and other areas on the site. We may also use this information to send you confirmations, special offers, surveys, and other information as required or in order to contact you. We recommend you protect your information with a password within Profile/Preferences.

You may permanently cancel your registration to this website at any time by completing the Cancel My Account Form . By canceling your account you will lose access to various information and applications on this website, Premier access (if you are a Premier member), and any subscriptions or other e-mail offers you have selected.

If you do not wish to receive unsolicited e-mail from Dow Corning, which may occur as a direct result of providing your e-mail address to this website, you may unsubscribe from our mailing list within Profile/Preferences.

3. i Dow Corning’s Use of "Cookies"

This website uses Cookies. We use Cookies in order to make our website work more efficiently, as well as to find out about the users of our site.

Each time you access our website without Cookies, you will see a prominent banner with information about Dow Corning’s use of Cookies. By continuing to navigate the website following access to this initial page, you indicate your agreement and consent to Dow Corning’s use of Cookies according to this Policy.

ii What are Cookies?

Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  We use Cookies in order to make our website work more efficiently, as well as to provide information to us about the users of the site.

Whenever you provide us your e-mail address (e.g. completing a “Contact Us” form, accessing an application, applying for a Premier Account, signing up for technical updates, and other situations), we place a Cookie with your e-mail address and a unique identifier created by our site on the computer you are using at the time. Cookies can be deleted or blocked as explained below.

iii  Cookies We Use

Generally, we use Cookies on the site for the main following reasons:

  • So you do not have to enter your e-mail address each time you visit this site and/or each time you submit a “Contact Us” form.
  • To track usage, so we can improve the site’s navigation, layout, and general design. To determine what is useful to users of the site.
  • To determine areas you are interested in so that we are better able to serve you.
  • We also place non-personally identifiable information in other Cookies such as Country and Language so you do not need to re-enter this information each time you visit this site.
  • We place Cookies with non-personally identifiable information such as last visit date, number of visits, survey and other information in order to not display information/offers you have already seen.

You can find more details about exactly which Cookies we use and why in the attached list (PDF).
By using our website you may also receive third party Cookies, as defined in the above list.

iv. Managing Cookies – Deleting and Blocking

To manage Cookies stored on your computer, locate your browser-specific Options menu and delete the Cookie files.

If you have modified the default settings of your browser so that Cookies are deleted every time you close it, your preferences will not be saved. You will be asked again whether you accept Dow Corning website to install Cookies on your computer each time you open your browser and visit our site. Consider changing your settings if you don’t want the Cookie banner to appear each time you visit our site.

Note that turning your Cookies off within your browser will mean that several portions of the site will not be accessible to you.

It is recommended that you protect your information with a password so that people cannot access your Profile/Preferences, should someone else access this site on a PC where we have placed a Cookie for you. You may protect your information with a password within Profile/Preferences.

4. Use of Purchased Mailing Lists

We do purchase/rent/lease e-mail lists for which we do not have direct access to the addresses and therefore are unable to remove you from the e-mail communication if you have previously unsubscribed from receiving communications from Dow Corning.  We rely on the fact that you gave permission to the owner of the purchased/rented/leased e-mail list and therefore we are in compliance with this Privacy Statement.

5. Protection of Information

Dow Corning uses state-of-the-art technology to safeguard your information in a secure manner. Should you choose to protect your information with a password, your account information will be encrypted using SSL (Secure Sockets Layer). You may edit your information at any time by using your password.

Dow Corning takes steps to ensure that your information is treated securely and in accordance with the relevant terms and conditions and this privacy policy. Unfortunately data transmission over the Internet cannot be guaranteed as 100% secure. Therefore, while we strive to protect your information, Dow Corning cannot ensure or warrant the security of this site, and you use it at your own risk.

Dow Corning will release customer's Personal Information if required to do so by law or by search warrant, subpoena or court order.

The Dow Corning website is currently hosted in the United States. The fact that your data is being processed outside the European Economic Area may mean that your rights under EU Data Protection legislation are adversely affected or inapplicable. By submitting your personal data through this website, you shall be consenting to its being processed by Dow Corning Corporation on servers located outside the European Economic Area.

6. Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We will use information in accordance with the privacy statement under which the information was collected. Please check back often for updates.

Using this website means you understand our Privacy Statement and agree to our Terms & Conditions.
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